Books that have had an influence on me: Maister
David Maister has written voluminously on various aspects of giving professional service. I haven’t read all of his books, but those that I have, and the many articles.
I see from his website that he has now retired, and that many of his articles are on the site. Heartily recommended. The first book of his that I read, in my run up to partnership, was:
That, or his book the Trusted Advisor, would be my recommendations of where to start, to see if what and how he writes resonates with you.
Mentioning resonating, I find that some books just don’t appeal to me: often where too much effort is given to design; or those which pad out their theme endlessly, as nauseam. I know many people like them, but Stephen Covey’s The Seven Habits was one which jars: jars badly, actually. I think his habits are worth knowing, in fact very much so, but for him I would recommend reading summaries on Wikipedia or elsewhere.
